Frequently Asked Questions
Unlimited Wash Plan
How do I discontinue my Unlimited Wash Plan?
Visit any SUDS Car Wash location. Any team member will be happy to provide you with an Unlimited Wash Plan Discontiue Form. Please be prepared to know your vehicle's FastPass sticker number (12345+123456) & your smart phone for zero contact cancellations.
Can I freeze billing on my Unlimited Wash Plan?
Yes. Visit any SUDS Car Wash location and ask any team member to assist in freezing billing on your Unlimited Wash Plan. Please know the number on your vehicle's FastPass sticker (12345+123456) before you go to confirm your account.
Can I change the vehicle registered to my Unlimited Wash Plan?
Yes. You may change teh vehicle on file up to 2 times per year. They must be "permanant" changes and can not flip back and forth per visit. If you purchase a new vehicle or simply prefer it on another vehicle, we can simply assign a new sticker to your Unlimited Wash Plan! No need to cancel and re-activate a new one. Visit any SUDS Car Wash location and ask a team member for assistance!
Does SUDS Car Wash offer refunds on our Unlimted Wash Plans?
Unfortunately, we do not offer any refunds on Unlimited Wash Plans that were not properly discontinued by the customer within 7 days of the recharge date. This is in accordance with our Automatic Recharge Authorization Policy.
Can my vehicle be too dirty for the wash?
Yes! We are an express car wash. Unfortunately, our equipment is not designed to vehicles with any layer of mud. If you vehcile is deemed as too dirty, we may kindly ask that you remove any chunks of mud from your vehicle before returning for a free wash at a later time. These build-up mud chunks are a danger to our equipment, your vehicle, and customers behind you in line, as these chunks may become projectilies.
Is your car wash safe for my vehicle's finish?
Yes! Why is our wash so safe?
Can my vehicle go through the wash?
Vehicles that cannot physically go though our wash tunnels are:
Does SUDS Car Wash offer detailing services?
No. SUDS Car Wash is an express exterior wash. We clean the exterior of your vehicles with automated machinery. However, we do offer FREE vacuums & towels in the lot for every customer to enjoy themselves every visit!
How does the free vacuums work?
It's easy! They're kept running all day while we are open. Simply take the hose from the stantion and use as needed. We kindly ask that you put them back once you're finished using them to prevent any trip/ fall hazards as well as limit your time to ten minutes to allow other customers to use this service.
How does the towel program work?
Our team members provides free-to-use towels for customers to use to finish their vehicle to their liking. You may use them to wipe down any water dropplets left on your vehicle or wipe the dust off your dashboard! We ask that you kindly return used towels to the designated bins so our team can wash and sanitize them before each visit!
Is SUDS Car Wash eco friendly?
Yes we are! SUDS Car Wash recycles water multiple times before we dispose of it. We use around 30 gallons of water to wash a vehicle while the average person washing at home will use around 114 gallons of water washing their vehicle.
Do gift cards expire?
Yes. In 1 year (365 days) from the date of loading dollar value.
Can I check the balance of my gift card?
Yes. Check your balance now online HERE.
Is SUDS Car Wash hiring?
We are ALWAYS looking for exceptional people! We never have a set number of "positions" available. We strongly encourage anyone who may be interested to apply online at washatsuds.com/employment.
I don't know anything about washing vehicles!
No problem! One of our proudest accomplishments is our ever-growning training program. We specialize in training people who may have never worked in our industry before into experts in their own roles.
I don't want to wash vehicles!
Apply for our Customer Concierge position!
I have applied, what's next?
As part of our hiring process, you may be contacted for an initial screening interview with a member of our admin staff soon.