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REFUND POLICY

Mammoth Holdings does not refund any Unlimited Wash Club recharges unless they meet one of the following criteria:

 

The customer completed a cancellation form 7 days before the recharge date and has proof via the confirmation email of the transaction.

 

The customer's vehicle was modified and can no longer be washed by our tunnel.

 

Any other promise or speech of refunds or returns are not valid according to this statement.

 

If an Unlimited Wash Club has been redeemed for washes during a billing cycle, it is not eligible to be considered for a refund.

 

Customers have 29 days from the time of the charge in question to bring it to the attention of on-site management. Any charges 30 or more days ago are not eligible to be reviewed for a refund.

 

For any Unlimited Wash Plan, at the point of sale, any new customer is required to sign or acknowledge on-screen the AUTOMATIC RECHARGE AGREEMENT before the account is activated.

 

Please know that customers' banks update credit card information with our third-party credit card processing company if a customer does not update it themselves. This is not an act of Mammoth Holdings, LLC. Attempting to allow a recurring plan to "expire" is not recommended, as the credit card on file will likely update itself. The only way to discontinue an Unlimited Wash Club membership is to visit the car wash's website and complete a discontinue form request.

 

This statement may be updated periodically to adapt to changes. Any update is valid immediately after publishing. Any verbal suggestion of a refund that is not from a member of our Refund Department is invalid according to this statement.